Privacy Policy

Introduction

Welcome to SLP Investment & Management Ltd t/a Supportedlivingproperty.co.uk's privacy policy. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we look after your personal data when you visit our website, and tells you about your privacy rights and how the law protects you.

Who we are

SLP Investment & Management Ltd t/a Supportedlivingproperty.co.uk is the controller responsible for your personal data. If you have any questions about this privacy policy or our privacy practices, please contact us:

Email: contact@supportedlivingproperty.co.uk
Postal address: 32 Bickley Avenue, Sutton Coldfield, B74 4DZ
Telephone: 03333 401050

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). We would appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.

The data we collect about you

We may collect, use, store and transfer different kinds of personal data about you, grouped as follows: Identity Data, Contact Data, Financial Data, Transaction Data, Technical Data, Profile Data, Usage Data, and Marketing and Communications Data. We do not collect any Special Categories of Personal Data (race, religion, health, sexual orientation, genetic or biometric data) or information about criminal convictions.

How is your personal data collected?

Through direct interactions (forms, correspondence, account creation, event/course registration), automated technologies (cookies, server logs — see our Cookie Policy), and from third parties or publicly available sources (analytics providers, payment/delivery service providers, data aggregators).

How we use your personal data

We will only use your personal data when the law allows us to — most commonly to perform a contract with you, where necessary for our legitimate interests, or to comply with a legal obligation. We do not generally rely on consent, except before sending third-party direct marketing, which you may withdraw at any time.

Marketing

We may use your data to decide which products, services and offers may be relevant to you. You will only receive marketing where you have requested information or purchased services and have not opted out. We get your express opt-in consent before sharing your data with third parties for marketing. You can opt out of marketing at any time.

Cookies

You can set your browser to refuse cookies, though some parts of the site may then not function properly. See our Cookie Policy for details.

Disclosures of your personal data

We may share your data with internal group companies, external service providers (IT, payment, professional advisers), and, in the event of a business sale, transfer or merger, the new owners. We require all third parties to respect the security of your data and to treat it in accordance with the law.

International transfers

We do not transfer your personal data outside the UK.

Data security and retention

We have appropriate security measures in place to prevent your personal data being accidentally lost, used, accessed, altered or disclosed, and procedures to deal with any suspected breach. We retain personal data only as long as reasonably necessary for the purposes we collected it for, including satisfying legal, regulatory, tax or accounting requirements — generally six years for core customer records for tax purposes.

Your legal rights

Under data protection law you have the right to request access to, correction of, or erasure of your personal data; to object to or request restriction of processing; to request data portability; and to withdraw consent at any time. No fee is usually required to exercise these rights. We try to respond to all legitimate requests within one month.

To exercise any of these rights, please contact us.