FAQs

Frequently Asked Questions

Why consider supported living property investment?

Supported living property investments offer a powerful combination of stable, long-term income and the opportunity to create genuine social impact. By leasing to supported living providers, investors often benefit from longer-term leases, no rental voids during the lease period, and reduced management responsibilities, with maintenance often covered by the provider.

Which areas of the country are covered?

Our members are based throughout England, Wales and Scotland. If you are interested in a specific area, you can use the filter feature near the top of the search page.

Are there any additional fees?

You are free to develop relationships directly with the providers you are introduced to, depending on your membership tier, or you can choose to pay as you go. See our Membership & Fees page for the full range of options.

How many properties can I upload?

This depends on your membership tier. Property listings must be renewed periodically to remain active; please delist your property once you have found a provider so that others are not wasting time on it.

Can I list a property I do not own?

We ask that you only upload properties which you own, control, or are in the process of purchasing, and that you disclose your legal or contractual arrangement concerning the property upfront so providers fully understand the situation.

Does the type of mortgage matter when listing a property?

Mortgage acceptance of supported living tenants varies by lender — not all lenders permit supported living tenants. Using a property for supported living without lender consent could breach your mortgage terms, so check with your provider beforehand. Specialist mortgage brokers who understand these requirements are available through our partner network.

Does my property have to be adapted before leasing?

Some providers require no specialist adaptations provided the property has valid gas and electrical safety certificates, complies with fire regulations, and holds a current EPC. Others may request specific adaptations, such as enhanced fire safety measures. There is no obligation to make adaptations, though providers may offer more favourable lease terms where you do.

Is my property suitable for supported living?

Providers work with service users who have a wide variety of needs, so they look for a diverse range of properties — one-bedroom flats, two-bedroom houses, HMOs of various sizes, family homes, bungalows and blocks of flats. What matters most is the quality and safety of the property.

How long are supported living tenancy agreements?

Typically 2 to 7 years, though some providers seek leases extending to 10, 20 or even 25 years. It is important to be fully comfortable with the level of commitment involved before entering an agreement.

Will council tax increase if I have a supported living tenant?

Not if the property remains in C3 use (standard residential) — council tax is unchanged and is typically paid by the care provider leasing the property. If the property is reclassified as C2 use (residential institution), business rates apply instead, and these are also the provider's responsibility, not the landlord's.